DA0003 - Exception: CS, Unexpected behavior (Deski)

Hi,

we have been getting the following error in our DeskI installations when running in 3-tier:

DA0003 Exception: CS, Unexpected behavior.

We have isolated the problem to Internet Explorer 7 (IE7). Once IE7 is installed the problem starts to occur on certain documents when they are refreshed with DesktopIntelligence. Removing IE7 from the client resolves the issue.

The following proposed solution has not helped

To resolve the error message (if you are using IE 7)
1. Click Start > Run. The Run dialog box appears.
2. Type u201Cregeditu201D in the Open: text box. Click OK. The Registry Editor appears.
3. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings.
4. Add a ReceiveTimeout DWORD value with a data value of (<number of seconds>)*1000. For example, if the required time out duration is eight minutes, set the ReceiveTimeout data value to 480000 (<480>*1000).
5. Exit the Registry Editor.
6. Restart the computer.

System environment

- BOXI R2 Premium with SP4  (Cluster - 2 Server)

- BOXI Repository (Oracle 10g Database)

- WebServer: IIS

- Reportdatabases: Oracle 10g & MS SQL Server 2000

- InfoView, DesktopIntelligence & Crystal Reports XI R2

- Live Office

- Client usa a Citrix environment

Thanks in advance

Swen